Refund and Returns Policy for Vape Outlet Dubai

At Vape Outlet Dubai, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase for any reason, please read our policy below and contact us within the specified time frames for assistance.

1. Return Period: All eligible products can be returned within 14 days of the purchase date. Products must be in the same condition as received and in the original packaging.

2. Non-Returnable Items: For health and safety reasons, we cannot accept returns or exchanges on the following items

Replacement Coils
Pods or Cartridges
Opened or used Tanks and Atomizers

3. Conditions for Returns and Exchanges: To be eligible for a return or exchange, the item must:

Be unused and in the same condition that you received it.

Be in the original packaging.

Have the receipt or proof of purchase.

4. Damaged or Defective Products: If you receive a product that is defective or damaged upon arrival, please contact us within 48 hours of receiving the product. We will arrange a replacement or refund once the product is returned and inspected.

5. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

6. Exchanges: Exchanges are subject to product availability. If the item is out of stock at the time of the exchange request, we may offer a refund or store credit.

7. Disclaimer: All products sold by Vape Outlet Dubai are intended for adults. By making a purchase, the buyer agrees that they are of legal age in their jurisdiction.

Contact Information:For any questions regarding our Return and Exchange Policy,
please contact:04 232 2220